Rachel Hoffman
22:33 18 Oct 22
I was really excited to work with Torrey Tucker Electric as they came highly recommended and were quick to get back with me. This was especially refreshing after having been dragged along for weeks/months by two different companies prior, trying to get this work done. TTE scheduled an estimator to come out within only a few days of initial contact, and he was wonderful. He provided a thorough explanation of how the project would be done, and their pricing was very competitive. We scheduled for the work to be done within 3-4 weeks, which I was thrilled with.
When project day came, the team who came out found that a big part that the estimator said wouldn't need replacing, actually did need to be replaced, and it would require coordinating with Duke Energy to come out to cut the power before the project began and then come back out to restore it after the project was complete. This meant they couldn't do the project until Duke was setup to handle that matter. No problem at all - we're all human and waiting a few more weeks was no issue for us. We were just happy to have a company get us on their schedule and actually show up. They even said they would honor the original price quoted rather than charging us more for the part that needed replacing, since it was not properly diagnosed at the time of our estimate. Great customer service which was very appreciated! I was told they would be calling me to get the project rescheduled once they had figured out where Duke Energy had availability in their schedule, which wouldn't take long.
I waited a few weeks before reaching out; I know everyone has been really short staffed since Covid and many companies were running on skeleton crews. I left a message that I was still waiting for a call to get the project rescheduled. I got a call back a day or two later with sincere apologies that I had slipped through the cracks and I was assured that I was "their top priority" to be taken care of since they had dropped the ball, and that I would be hearing from them very soon to get a project day on the books. Again - we're all human, and I appreciated them owning their error and the sincere apology and refreshed priority that was given to me. I let them know the only two days we wouldn't be available were at the very end of the next month (this conversation was, I believe, near the end of March, and it was the very end of April that we would be out of town for a couple of days). I was confidently told that they would be able to get the project *done* before then. In my mind, they had mostly made up for the ball having been dropped, and I was happy to continue working with them... Except yet again, they never called. Even a quick call or email to check in and say they're short staffed and doing the best they can or are waiting on Duke Energy but are working on it would have kept me happy. But nope, nothing. That's where they lost my business.
I'm generally a very patient person. I'm certainly not perfect and so I never expect others to be, either. I also understand that Covid has significantly affected businesses, their staffing, their supply chains, etc., and so I've been especially patient over the last two years (probably excessively patient). But at this point, after having already been strung along two other times by different companies for this same project, I'm tired of having to chase people down to try and give them my business. Torrey Tucker Electric did offer really great service in some ways and competitive prices. But it's hard to want to give a company a few thousand of your hard earned dollars when they've shown more than once that they can't even be trusted to call you back when they say they will.
I hope that in the future, TTE implements a better communication system so that customers aren't slipping through the cracks.
When project day came, the team who came out found that a big part that the estimator said wouldn't need replacing, actually did need to be replaced, and it would require coordinating with Duke Energy to come out to cut the power before the project began and then come back out to restore it after the project was complete. This meant they couldn't do the project until Duke was setup to handle that matter. No problem at all - we're all human and waiting a few more weeks was no issue for us. We were just happy to have a company get us on their schedule and actually show up. They even said they would honor the original price quoted rather than charging us more for the part that needed replacing, since it was not properly diagnosed at the time of our estimate. Great customer service which was very appreciated! I was told they would be calling me to get the project rescheduled once they had figured out where Duke Energy had availability in their schedule, which wouldn't take long.
I waited a few weeks before reaching out; I know everyone has been really short staffed since Covid and many companies were running on skeleton crews. I left a message that I was still waiting for a call to get the project rescheduled. I got a call back a day or two later with sincere apologies that I had slipped through the cracks and I was assured that I was "their top priority" to be taken care of since they had dropped the ball, and that I would be hearing from them very soon to get a project day on the books. Again - we're all human, and I appreciated them owning their error and the sincere apology and refreshed priority that was given to me. I let them know the only two days we wouldn't be available were at the very end of the next month (this conversation was, I believe, near the end of March, and it was the very end of April that we would be out of town for a couple of days). I was confidently told that they would be able to get the project *done* before then. In my mind, they had mostly made up for the ball having been dropped, and I was happy to continue working with them... Except yet again, they never called. Even a quick call or email to check in and say they're short staffed and doing the best they can or are waiting on Duke Energy but are working on it would have kept me happy. But nope, nothing. That's where they lost my business.
I'm generally a very patient person. I'm certainly not perfect and so I never expect others to be, either. I also understand that Covid has significantly affected businesses, their staffing, their supply chains, etc., and so I've been especially patient over the last two years (probably excessively patient). But at this point, after having already been strung along two other times by different companies for this same project, I'm tired of having to chase people down to try and give them my business. Torrey Tucker Electric did offer really great service in some ways and competitive prices. But it's hard to want to give a company a few thousand of your hard earned dollars when they've shown more than once that they can't even be trusted to call you back when they say they will.
I hope that in the future, TTE implements a better communication system so that customers aren't slipping through the cracks.
Jenna McFarland
19:06 07 Jun 22
Thank you so much for your help today with the wire that we needed. You were the only company in over a 50 mile radius who had what we needed. Lowes, Home Depot, shops in Winston, completely out or on a long back order. You helped get our well going because of this and all the animals on the farm are getting water as I type! Thank you so much!!! If we ever need anything electric, we’ll definitely be back and I’ll refer anyone I talk to how wonderful you guys are. Thanks a bunch!
Linda Cascini
14:43 14 Feb 22
I have made a living out of construction with plumbing and carpentry, remodeling and home building, so I can appreciate good quality workmanship. Torrey does good work at a reasonable cost and is easy to work with due to being a really pleasant nice man with good workers. He works in a well managed, well organized critical thinking manner and produces good quality work.
You will not be disappointed with any aspect of his work or his person. He is a keeper.
You will not be disappointed with any aspect of his work or his person. He is a keeper.
Emily Rhoades
11:47 14 Sep 21
They were very responsive. We had been trying to get someone local to come out and do this service. When they failed to show twice, we called Torrey Tucker and they travelled from Yadkinville to Wilkes to look and give us an estimate! They were quick and efficient, we definitely recommend them!
Charles Urgitus
03:16 17 Dec 20
I never write reviews, but Torrey deserves it. He came onsite, explained everything in detail and was very fair on pricing. Was lower than others actually. The thing that really stood out was while he was here, a piece of heavy equipment came and he helped me carry it around back. I didn’t ask him, he offered on his own. Anyone that is willing to do that not even knowing if you’re going to hire them shows a great deal of character. His team was very nice on time and did a great job. I will be hiring them again and I would recommend him to anyone.
Manager Twin City
15:31 17 Sep 20
Torrey Tucker Electric has an amazing team, very professional and on time. They clean up after themselves, Affordable and trustworthy. We are a multi family community consisting of 203 town-homes. So we need this company quite often. This company has never missed an appointment nor have that ever not been able to complete the job. I just can;t say enough positive remarks about this company.
Dora Croft
Dora Croft
Doug Elder
19:11 04 Sep 20
I had an issue at my house after hours. When I contacted Torrey, he understood my issue, and arrived very quickly. He resolved my problem quickly and was a pleasure to work with. I will certainly call Torrey the next time I need an Electrician. -Doug
Sylvia Boyles
00:24 25 Aug 20
Torrey and his crew have done several jobs for me. Always very please with their work. They will always be my go to for any electrical work at my house.
Jennifer Hill
20:59 15 Mar 20
Torrey and his men are wonderful to work with! They are trustworthy and very knowledgeable! My husband and I are updating our house, and Torrey is the only person we call for all of our electrical needs! We highly recommend him!
